This policy explains how Mould Removal Services London ("we", "us") handles personal information you provide through this website. We keep it simple, and we collect only what we need to respond to your enquiry.

What we collect

When you submit our contact form we collect the details you choose to give us — typically your name, email address, telephone number, property location and a description of your enquiry. We also record basic technical information (such as the page you submitted from and a spam-protection score) to help us prevent abuse.

How we use it

To respond to your enquiry and arrange a survey or quote.
To carry out and follow up on any work you ask us to do.
To protect the website from spam and fraudulent submissions.

We do not sell your information, and we do not use it for unrelated marketing.

Spam protection

This site uses Google reCAPTCHA Enterprise to tell real enquiries from automated spam. Its use is subject to Google’s Privacy Policy and Terms of Service.

Who we share it with

We may pass your details to trusted service providers that help us operate (for example, secure form processing and email delivery), strictly so they can perform that service for us. We never share your details with third parties for their own marketing.

How long we keep it

We retain enquiry details only as long as needed to deal with your enquiry and any resulting work, and for a reasonable period afterwards for our records, before securely deleting them.

Your rights

Under UK data protection law you can ask us for a copy of the information we hold about you, ask us to correct it, or ask us to delete it. To make a request, email us at info@mouldremovalserviceslondon.co.uk.

Changes

We may update this policy from time to time. The latest version will always be published on this page.